A snooker club is a hospitality floor with a sports product. Staff need to greet, start sessions, take food orders, and close bills without arguing about time. That only works with roles, not a shared password on one phone.
Roles that scale past two people
- Owner / manager: prices, reports, staff access, voids.
- Floor lead: start/stop sessions, discounts within a limit, guest issues.
- Cashier / POS: checkout, split bills, receipts.
- F&B: orders and kitchen status, not table rate changes.
The leakage nobody wants to talk about
Unofficial free games, delayed session starts, and “I’ll add it later” food tickets are the usual leaks. They show up as busy rooms with thin cash. Session-level billing and activity logs make that visible without turning the workplace into a police state.
Shifts that match occupancy
Roster heavy for peak, light for the afternoon valley. Overstaffing slow hours destroys margin; understaffing peak destroys reviews. Pair the roster with weekly analytics so you are not guessing from memory.
CuePos supports staff access so cashiers cannot silently change rates, and owners can review sessions after they leave the building.